eCommerce - Grocery & FMCG
Reordering Groceries Made as Simple as Saying It
goal
Challenge Faced
Busy households and loyal customers want faster reordering experiences. Mobile apps still require browsing and tapping, leading to friction.
solution
Our Solution
We enabled voice-based ordering through smart speakers, mobile voice assistants, and in-app voice recognition. Customers can reorder or add items hands-free, with AI confirming order accuracy.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Integrate grocery catalog with voice assistant (Alexa, Google, in-app).
Step 2
Train NLU models to understand grocery-specific terms.
Step 3
Enable “one-shot reorder” from past lists.
Step 4
Sync order confirmation with eCommerce platform.
Quantifiable Benefits
Faster repeat ordering
%
More frequent reorders from loyal customers
0
%
Higher customer retention in loyalty programs
%
Improved accessibility for elderly or differently-abled shoppers
0
%
Who’s Using This
Grocery chains with loyalty apps
Online-first delivery startups
Smart home device ecosystems
Why It Matters
Voice commerce reduces friction, builds customer loyalty, and creates a seamless future-ready shopping experience.