Hospitality & Travel
Frictionless Hotel Stays with AI
goal
Challenge Faced
Guests face long waits at check-in desks and limited concierge availability, while hotels miss upsell opportunities for spa, dining, and activities.
solution
Our Solution
We deployed AI-powered smart check-in systems and virtual concierges to automate arrival, personalize stays, and promote value-added services.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Guests check-in via AI kiosk or mobile app.
Step 2
Facial recognition/QR code validates identity.
Step 3
Virtual concierge suggests services, activities, and upgrades.
Step 4
AI analytics track upsells and guest preferences.
Quantifiable Benefits
Reduction in check-in times
%
Higher upsell conversions (dining/spa packages)
0
%
Fewer front-desk workload hours
%
Who’s Using This
Hilton digital key check-in
Accor Hotels AI concierge bots
Emirates smart boarding & concierge
Why It Matters
AI-enabled check-in and concierge services remove friction for guests while driving new revenue streams for hotels.