Hospitality & Travel
AI That Listens to Your Guests
goal
Challenge Faced
Hotels, airlines, and agencies receive massive amounts of reviews and feedback, but struggle to extract actionable insights from unstructured text.
solution
Our Solution
We introduced AI-driven sentiment analysis tools that scan guest reviews, social media, and survey responses to identify satisfaction drivers and pain points.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Collect data from reviews, chat logs, and surveys.
Step 2
AI NLP models analyze tone, satisfaction, and recurring issues.
Step 3
Generate insights for service improvement.
Step 4
Dashboards highlight positive drivers and urgent fixes.
Quantifiable Benefits
Faster feedback-to-action cycle
%
Improvement in guest satisfaction scores
0
%
Higher retention due to proactive service fixes
%
Who’s Using This
Hyatt Hotels guest feedback AI
TripAdvisor review analysis
Lufthansa AI-driven customer insights
Why It Matters
Listening to customers at scale ensures experiences improve continuously, strengthening loyalty and trust.