Smarter Conversations, Faster Purchases

goal

Challenge Faced

Furniture products involve complex questions (materials, size fit, warranty). Without quick answers, customers drop off or delay purchases.

solution

We built AI-powered chatbots that handle FAQs, guide shoppers through product specs, and connect them to human agents when needed.

Approach

Train chatbot with product catalog + FAQs.

Enable NLP-based natural conversations.

Provide guided responses (dimensions, care instructions, delivery times).

Escalate to human agent when required.

Reduction in cart abandonment due to unanswered queries

24/7 Customer support availability

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Cost savings on support team workload

Improved customer satisfaction (CSAT +18%)

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Chatbots create trust and convenience, speeding up decision-making and boosting conversions in high-involvement purchases like furniture.

See how these use cases helped industry leaders transform operations with AI & XR.