Finance and Banking
24/7 Banking Support with AI Chatbots
goal
Challenge Faced
Banks face overwhelming customer support demand, from balance queries to transaction issues. Human call centers are expensive and slow.
solution
Our Solution
We deployed AI-powered chatbots and voice assistants that handle customer banking queries instantly, with multilingual support.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Customer interacts via app, web, or WhatsApp.
Step 2
NLP models understand query intent.
Step 3
AI provides real-time answers (balances, transactions, loan status).
Step 4
Escalates to human agents if needed.
Quantifiable Benefits
Reduction in call center load
%
Faster resolution of customer issues
0
%
Increase in customer satisfaction scores
%
Significant savings in support costs
%
Who’s Using This
Bank of America’s Erica AI Assistant
HDFC Eva chatbot
JPMorgan virtual assistants
Why It Matters
AI-powered support improves customer experience while reducing bank operational costs.