Pet Supplies
Instant Answers for Pet Owners, Anytime
goal
Challenge Faced
Pet parents often have urgent product-related queries (e.g., “Is this food safe for puppies?”, “How to use flea medication?”). Human support can’t scale.
solution
Our Solution
We implemented an AI-powered chatbot trained on pet nutrition, safety, and product manuals to answer FAQs instantly.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Train chatbot with pet care FAQs, brand catalog, vet-approved info.
Step 2
Customer asks query via chat or voice.
Step 3
AI provides clear, accurate response (or connects to a vet if needed).
Step 4
Suggests relevant products for quick checkout.
Quantifiable Benefits
Reduction in customer support tickets
%
Faster resolution time
0
%
Higher CSAT for pet queries
%
Increased upsell of recommended products
0
%
Who’s Using This
Chewy (pet parent support AI)
Pet insurance providers
Online vet consultation apps
Why It Matters
AI chatbots provide reliable, instant support - giving pet parents peace of mind while improving conversion and retention.