Hospitality & Travel
AI Travel Assistants Always On
goal
Challenge Faced
Travel agencies and hotels lose bookings due to delayed responses, while customers demand instant answers for queries on availability, cancellations, and itinerary changes.
solution
Our Solution
We deployed AI chatbots and voice assistants to handle booking queries, cancellations, FAQs, and itinerary updates round-the-clock.
Tools we used
Approach
Step-by-Step Workflow
Step 1
Integrate chatbot into website, app, or WhatsApp.
Step 2
Connect AI to booking systems (hotels, flights, tours).
Step 3
Train NLP models on travel FAQs and policies.
Step 4
Provide real-time updates on reservations and itineraries.
Quantifiable Benefits
Reduction in customer support workload
%
Faster query resolution
0
%
Higher booking completions
%
Who’s Using This
KLM Royal Dutch Airlines AI chatbot
Marriott Bonvoy app support bots
MakeMyTrip AI travel assistant
Why It Matters
Chatbots boost revenue and retention by providing instant, seamless support — a must in a fast-paced travel industry.