{ "error_code": "500", "data": { "zhuang_tai": "token_no", "times": "1759263244" } } AI Chatbots & Virtual Agents | VINSINFO
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Telecommunication

Smarter Customer Support, 24/7

goal

Challenge Faced

Telecom providers face heavy inbound call volumes for billing queries, plan changes, and troubleshooting. Human agents are overloaded, response times are slow, and customer satisfaction drops.

solution

Our Solution

We deployed AI-powered chatbots and virtual agents to resolve common issues instantly, deflect calls from live agents, and offer 24/7 multilingual support.

Tools we used

Unreal Engine

Approach

Step-by-Step Workflow

Step 1

Train chatbot on FAQs (billing, plans, technical issues).

Step 2

Deploy across web, mobile app, and WhatsApp.

Step 3

Integrate escalation flow for complex cases.

Step 4

Analyze chat logs with AI to continuously improve responses.

Quantifiable Benefits

Reduction in call center load
%
Faster query resolution
0 %
Higher customer satisfaction scores
%

Who’s Using This

Vodafone AI chatbot “TOBi”

Innovation 1

AT&T virtual agents

Innovation-2

Airtel digital assistants

Private Surgical Training Institutes

Why It Matters

AI chatbots scale support, cut costs, and improve telecom customer experience.

case studies

Real Results. Real Impact.

See how these use cases helped industry leaders transform operations with AI & XR.

Learn More
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